Order Cancellation:
Orders may be canceled within 24 hours of being placed. Please note that we cannot guarantee order cancellations, as we reserve the right to process orders at our discretion. To request a cancellation, please email us at [email protected] within the specified timeframe.
No Refunds After Shipping:
Once the product has been shipped or handed over to the courier, no refunds will be issued.
Order Modifications:
Changes to orders can be made within 24 hours of purchase. However, we cannot guarantee modifications, as we reserve the right to proceed with order processing. To request changes, please contact us at [email protected] within the 24-hour window.
Refund Policy:
Refunds are only issued under the following circumstances:
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- You did not receive your order.
- The request is made within 24 hours of placing the order.
- The product received is defective, damaged, or significantly different from the description.
For defective or damaged products, you may request a refund or replacement within 2 days of delivery. No refunds or replacements will be issued after this period.
Outside of these conditions, refunds are not provided. For refund inquiries, please email [email protected].
Return Process:
To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Returns must be in their original condition, with all tags attached and packaging intact. Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
Frequently Asked Questions
Can I cancel my order after 24 hours?
No, orders can only be canceled within 24 hours of being placed. After this period, we cannot guarantee cancellations as the order may already be processed or shipped.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us at [email protected] within 2 days of delivery. We will provide a refund or replacement after inspecting the item.
Can I modify my order after 24 hours?
No, changes to orders can only be made within 24 hours of purchase. After this period, we cannot guarantee modifications.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
What if my order is delayed beyond the promised delivery date?
If your order is delayed, you may be eligible for a partial refund or store credit, subject to review. However, due to high order volumes or shipping delays, customers are advised to wait 30 days from the promised delivery date before requesting a resolution.
Can I return a product if I change my mind?
We do not accept returns for change-of-mind purchases. Refunds are only issued for defective, damaged, or undelivered items.
Will I get a refund if I report an issue after 2 days of delivery?
No, refunds or replacements will not be issued for defective or damaged products if reported after 2 days of delivery.
How do I contact customer support?
You can reach us at [email protected] for any questions or concerns regarding your order.